What is advocacy?

Advocacy involves the acts of championing rights, raising complaints and highlighting areas for change. There are various categories of advocacy:

  • Self-advocacy - when an individual asserts their rights and/or raises concerns on their own behalf

  • Individual advocacy - when a person (or organisation) asserts the rights and/or raises concerns on behalf of another individual; individual advocacy can be instructed or non-instructed. With instructed advocacy, the advocate speaks or undertakes actions as directed by the individual. Non-instructed advocacy takes place when the individual lack(s) the capacity to make decisions for themselves. As such, the advocate is self-directed but makes all decisions with consideration of the individual's rights and best interests.


  • Systems advocacy - when a person (or organisation) challenges the practices, procedures and policies within identified systems or organisations which have a detrimental impact on service users

Jacqueline has over 20 years of advocacy experience covering health and social care, housing and education.


What is a paralegal?

A paralegal is a trained professional who undertakes legal tasks in various circumstances. Paralegals can perform many legal functions excluding activities which are restricted to regulated legal practitioners, such as solicitors or barristers.


Paralegal services are cost-effective. While solicitors generally charge £200.00-£500.00/hour for functions that paralegals can also  perform, standard paralegal fees are £30.00-£80.00/hour.

Jacqueline's fees are reasonably-costed and fixed so that clients are not subjected to spiralling and unexpected costs.  Further information about fees are provided on enquiry.

PARALEGALS can provide the following services:

  • Employment tribunal representation

  • Benefits tribunal representation

  • Accredited police station representation

  • Representation when raising social and community-related complaints (i.e. health, social care, housing, etc.)

  • Litigant in person assistance (supporting individuals who represent themselves in civil litigation)

  • Completion of various specified legal tasks while employed by a legal firm


Under the Legal Services Act 2007, PARALEGALS cannot do the following:

  • Exercise rights of audience (an automatic right to address the court or examine a witness)

  • Conduct litigation proceedings

  • Conduct reserved instrument activities under the Land Registration Act 2002

  • Conduct probate activities

  • Conduct notarial activities

  • Conduct an administration of oaths


To ensure compliance to standard guidelines of professionalism, a paralegal should ideally be registered with a reputable paralegal professional membership. However, paralegals are not required to be registered with or regulated by a professional body.

Jacqueline is regulated by the Professional Paralegal Register and has a Specified Paralegal Practising Certificate to provide employment law services.