POLICY & PRACTICE STATEMENT
This advocacy and paralegal service is governed by a number of strict ethical and legal policies and practices, as outlined below.
NATURE OF BUSINESS
Jacqueline provides advocacy and paralegal services through Ashlie Advisory & Consultancy Services Ltd., a private limited company. This is a private, instructed service. It is independent and therefore not legally affiliated with any government or other organisation.
This service's policies, practices and general ethos are informed through Jacqueline Parkes' memberships and associations with the following organisations:
Institute of Paralegals
Professional Paralegal Register
Chartered Institute of Personnel Development
Where requested through hired coaching sessions, this service provides mental and emotional support using counselling methodologies as permitted by UK law.
This service's consumer and business practices are subject to the following:
Consumer Rights Act 2015 (Part 1 Chapter 4) - Our aim is to ensure that services are carried out with reasonable care and skill, within a reasonable time and at a reasonable price. Please click HERE for more information on the Consumer Rights Act 2015.
Consumer Contracts Regulations - We promise that all goods purchased from us whether at our events or via our website are subject to these regulations. For more information about the Consumer Contracts Regulations, please click HERE.
All the information you provide to this service will be treated confidentially and used solely for fulfilling the reason for your engagement. The service will not share information with any third party outside of your express permission and except for the purpose of your engagement. For legal reasons, all personal data, information and documentation you have provided to the service will be securely kept on our records indefinitely, unless otherwise requested by you. Your consent is required when providing your details for email subscription. You reserve the right to cancel your subscription at any time.
FEEDBACK & COMPLAINTS
Your views are important to Jacqueline and she would like to hear them. Please feel free to send your general feedback using the form below. Please be advised that negative feedback via the online feedback form below will not be considered an official complaint.
If you are unhappy with any aspect of the service and would like to make a complaint, please be advised that there are three stages to the complaints process as outlined below:
Stage 1 - This stage is informal and complaints are taken by telephone on 07930 694 005 with the aim of immediate resolution.
Stage 2 - This stage is formal and should be undertaken if you remain unhappy following Stage 1. Complaints are taken in writing by email to email@example.com. Please allow 28 days for an investigation into your complaint and a reply. For information about how to complain, please click here for guidance from Citizens Advice Bureau.
Stage 3 - If you remain unhappy, please refer the matter to the Professional Paralegal Register.