Jacqueline's extensive individual advocacy experience began in health and social care, helping service users to raise complaints regarding poor standards of care. She has supported service users impacted by substandard practices in primary care, dentistry, maternity, neonatal and social care services.
Jacqueline's work expanded to systems advocacy when she became a board member of Healthwatch Waltham Forest (2013-2017). During this time, she promoted the development of its NHS Advocacy Service. Jacqueline has also advocated for women as the Co-Chair of the Waltham Forest Maternity Voices Partnership (2018-2019).
While maintaining a keen interest in advocating for service users, in recent times Jacqueline's focus has expanded to include employee advocacy and representation for health and social care and other professionals.
As a certified coach, Jacqueline has knowledge and experience of strategies for improved mental health. She understands that all types of crises have a considerable impact on her clients' wellbeing. Jacqueline's skills as a coach are therefore evident in her advocacy and paralegal service, as she utilises a holistic approach during interactions with these clientele. Mental health coaching sessions are available in addition to the advocacy and paralegal service.
Bachelor of Science Degree
Professional Certificate of Management in Health & Social Care
Level 4 TQUK-Endorsed Diploma in Paralegal Training
Level 3 Award in Education & Training (PTTLS)
Introduction to Alternative Dispute Resolution (CIArb)
UK Employment Law Diploma (Accredited)
Coaching Diploma (Accredited)
Psychology Diploma (Accredited)
Certificate in Cognitive Behavioural Therapy
Chartered Institute of Personnel Development
Institute of Healthcare Management
Association for Coaching
Society for Education and Training
Read Jacqueline's interview with Institute of Paralegals for Black History Month 2020
Jacqueline's other roles include:
Executive Committee Member
Royal College of Obstetrics & Gynaecologists
College Lay Examiner
National Maternity Perinatal Audit Panel Member
Facilitator, Disability Visibility Group
'Lived experience is the foundation of my work...'
'There is no type of advocacy that I provide that is unrelated to my personal experiences. I know intimately what it is like to be failed by services and systems. I understand the difficulties of raising complaints and pursuing resolutions, both for myself and for loved ones. It is arduous and sometimes lonely. But I am driven by the core principle of justice as a human right. Justice should never be reserved only for those who can afford expensive representation, obtained only by those powerful enough to demand it or manipulated by those malicious enough to withhold it.
In my own way, I hope to balance the scales of justice by providing an accessible service for everyday people who seek resolution and redress in everyday matters.'