Jacqueline is a social rights advocate. Her extensive individual advocacy experience began in health and social care over 20 years ago, helping service users to raise complaints regarding poor standards of care. She has supported service users impacted by substandard practices in primary care, dentistry, maternity, neonatal and social care services.
Jacqueline's work expanded to systems advocacy when she became a board member of Healthwatch Waltham Forest (2013-2017). During this time, she promoted the development of its NHS Advocacy Service. Jacqueline has also advocated for women as the Co-Chair of the Waltham Forest Maternity Voices Partnership (2018-2019).
In addition to social rights advocacy, Jacqueline is a professional paralegal practitioner in employment law. Her representation is employee-focused and she supports clients in a wide range of matters including age, race and disability discrimination, TUPE, constructive dismissal, victimisation, harassment, unfair deduction of wages and more. Most of her clientele are professionals from the health and social care sector seeking workplace employee advocacy and/or Employment Tribunal representation.
A Holistic Approach
Jacqueline's work is underpinned by her passion to help people. Her approach is therefore holistic, infused by her knowledge and experience as a CPD accredited trainer and certified coach. Jacqueline utilises these skills to promote positive implementation of the principles of social rights advocacy and employment law in personal and professional settings. Jacqueline is also a Self Care Champion with the Self Care Forum, promoting positive health and wellbeing wherever possible.
Jacqueline Parkes BSc Cert Mgmt (HSC) Q.Inst.Pa
Bachelor of Science Degree
Professional Certificate of Management in Health & Social Care
Level 4 TQUK-Endorsed Diploma in Paralegal Training
Level 3 Award in Education & Training (PTTLS)
Introduction to Alternative Dispute Resolution (CIArb)
UK Employment Law Diploma (Accredited)
Coaching Diploma (Accredited)
Psychology Diploma (Accredited)
Certificate in Cognitive Behavioural Therapy
Chartered Institute of Personnel Development
Institute of Healthcare Management
The CPD Accreditation Group
Society for Education and Training
Read Jacqueline's interview with Institute of Paralegals for Black History Month 2020
Jacqueline's other roles include:
Employment Law Consultant
Disability Visibility Group Lead
Executive Committee Member
College Lay Examiner
National Maternity Perinatal Audit Panel Member
'Lived experience is the foundation of my work...'
'There is no type of advocacy that I provide that is unrelated to my personal experiences. I know intimately what it is like to be failed by services and systems. I understand the difficulties of raising complaints and pursuing resolutions, both for myself and for loved ones. It is arduous and sometimes lonely. But I am driven by the core principle of justice as a human right. Justice should never be reserved only for those who can afford expensive representation, obtained only by those powerful enough to demand it or manipulated by those malicious enough to withhold it.
In my own way, I hope to balance the scales of justice by providing an accessible service for everyday people who seek resolution and redress in everyday matters.'